Terms of sale

These terms govern the distance sale of boxes of fresh mango through https://www.mogansol.es (the “Site”), between Agricola Domingo Bueno e Hijos SL (trade name Mogansol) and you as a consumer, in accordance with Spanish Royal Legislative Decree 1/2007 (LGDCU) and e-commerce rules.

1. Seller identity

• Legal name: Agricola Domingo Bueno e Hijos SL
• NIF: B76354229
• Trade name: Mogansol
• Activity: sale of fresh mango grown in Mogán (Gran Canaria)
• Registered address: Carretera General El Hornillo 5, 35140 Mogán, Las Palmas, España
• Email: contacto@mogansol.es
• Website: https://www.mogansol.es

2. Subject and product

We sell premium fresh mango boxes of 6 kg, prepared on the farm. The variety (Keitt, Osteen, Tommy Atkins or others from the farm) depends on the time of year and availability when the order is packed: a specific variety is not guaranteed for online sales.

It is a fresh, perishable food. The online maximum is 5 boxes per order. For more than 30 kg (hospitality, distribution or companies) use the business proposal form: it is not a purchase and no charge is made.

3. Prices

The price of the 6 kg box is €36.00. Prices are read from the Site configuration; the total is always recalculated on the server when the order is confirmed.

In the Canary Islands IGIC applies (not VAT). Fresh mango is taxed at the zero rate (0 %), so the price shown is the final price.

Shipping to Gran Canaria is included (€0). For the other islands a per-box surcharge applies, according to this current table:

The total shown in the cart (product + shipping by island) is the amount charged in Stripe, except for an obvious pricing error, which we may cancel before sending the fruit (with a refund if a charge was made).

4. Order and contract

Purchase is as a guest: there is no registration or account. You add boxes to the cart (stored in your browser), choose an island, enter your name, phone and the delivery address (street, town, postcode and, if you wish, notes) and accept these terms and the Privacy policy. Email and payment are completed on the Stripe checkout.

The contract is formed when payment is completed in Stripe and the order confirmation is received. We will send you an acknowledgement email. We reserve the right not to accept or to cancel an order if there is no availability, if delivery details are incomplete or if we detect an error. In that case we will tell you and, if a charge was made, it will be refunded.

5. Payment

Payment of the online order is always made on the website, by card, through Stripe’s secure checkout when you complete the order. Stripe sends you the receipt and the invoice PDF. Mogansol does not store your card details. The charge is for the amount recalculated in cents (product + island surcharge). We do not offer bank transfer or later collection outside that checkout for the online purchase of boxes.

6. Shipping and delivery

We ship to all seven Canary Islands (Gran Canaria, Tenerife, Lanzarote, Fuerteventura, La Palma, La Gomera and El Hierro). We do not offer farm pickup. Orders are prepared on working days and leave in refrigerated transport where possible. The indicative timescale is a few working days from confirmation, subject to season, weather and the courier. Shipment tracking is handled by the courier (TIPSA), which may email you according to their service.

You must provide an address and a phone number where delivery can be made. If shipping fails because of incorrect details or repeated absence, extra costs may be passed on.

7. Right of withdrawal

Fresh mango is a perishable food. Under Article 103(c) of the consolidated text of the Spanish General Act for the Defence of Consumers and Users (LGDCU), the right of withdrawal does not apply to goods that may deteriorate or expire rapidly, such as fresh fruit.

Therefore, once a mango order has been confirmed and shipped, it cannot be returned under the 14-day withdrawal right that applies to distance sales of other products.

8. Lack of conformity and complaints

We do respond if the product arrives damaged, incomplete or not as ordered. Write to us at contacto@mogansol.es as soon as possible (ideally within 24–48 hours) and, if you can, with photos. We will offer replacement, refund or reasonable compensation depending on the case.

Fruit is a natural product: size, colour and ripeness may vary. That is not in itself a defect.

Consumer complaints: contacto@mogansol.es. You may also go to the Consumer Arbitration Boards or to the European online dispute resolution platform where applicable.

9. Personal data

How we process your data is described in the Privacy policy.

10. Governing law and jurisdiction

These terms are governed by Spanish law. For consumers resident in Spain, the courts determined by consumer law will have jurisdiction (generally, your place of residence). Mogansol is in Mogán, Gran Canaria.